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ICR is committed to providing excellent customer service and helping you understand your options. Please call us at 866-401-7190 or log in for more information.

Federal Student Aid’s coronavirus (COVID-19) information page is located at The page includes information about relief to student loan borrowers, including those who have defaulted on their federal student loans. Please visit the page regularly for updates. President Trump signed the CARES Act on March 27, 2020, which will provide additional flexibilities related to COVID-19. Websites and systems are being updated as quickly as possible to reflect changes in the law. We appreciate your patience.

About ICR


ICR was founded in 1990 to serve institutions of higher education, healthcare providers, and government and commercial entities across the nation. ICR has the specialized leadership, technology, and experience to provide institutions with a custom turnkey program.

ICR’s excellent management oversight, zero-tolerance complaint program, exceptional customer service, advanced borrower privacy and data security safeguards, on-line account review and reporting, along with cutting edge technology and countless other services have catapulted ICR to the top of our industry.


ICR is committed to providing superior debt recovery services while maintaining the highest level of professionalism and respect for all parties involved. This will be accomplished by the pledge to ensure that all consumers maintain their dignity and self worth throughout the assistance being provided to them in resolving their outstanding debts.