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ICR is committed to providing excellent customer service and helping you understand your options. Please call us at 866-401-7190 or log in for more information.

Federal student loan flexibilities for the COVID-19 emergency have been extended at least through January 31, 2022. We are updating our websites and systems as quickly as possible to explain the types of relief now available for federal student loans held by the Department of Education. We appreciate your patience. Visit for updates.

About ICR


ICR was founded in 1990 to serve institutions of higher education, healthcare providers, and government and commercial entities across the nation. ICR has the specialized leadership, technology, and experience to provide institutions with a custom turnkey program.

ICR’s excellent management oversight, zero-tolerance complaint program, exceptional customer service, advanced borrower privacy and data security safeguards, on-line account review and reporting, along with cutting edge technology and countless other services have catapulted ICR to the top of our industry.


ICR is committed to providing superior debt recovery services while maintaining the highest level of professionalism and respect for all parties involved. This will be accomplished by the pledge to ensure that all consumers maintain their dignity and self worth throughout the assistance being provided to them in resolving their outstanding debts.