ICR is committed to providing excellent customer service and helping you understand your options. Please call us at 866-401-7190 or log in for more information.
Federal Student Aid’s coronavirus (COVID-19) information page is located at StudentAid.gov/coronavirus. The page includes information about relief to student loan borrowers, including those who have defaulted on their federal student loans. Please visit the page regularly for updates. President Trump signed the CARES Act on March 27, 2020, which will provide additional flexibilities related to COVID-19. Websites and systems are being updated as quickly as possible to reflect changes in the law. We appreciate your patience.
In accordance with the CARES Act all post-dated payments have been suspended until further notice. Should you have any questions we urge you to contact us at 866-401-7190 so that we may further assist you.
If you need your IRS Tax Transcript, you may access it at: IRS Tax Transcripts
Immediate Credit Recovery is open:
Mon-Thurs: 8am to 9pm EST
Fri: 8am to 5pm EST
Sat: 8am to 12pm EST
Our representatives are ready to take your phone call at 866-401-7190 during normal business hours. Or click here to submit your request via this website.
If a creditor has placed an account with our office for collection from you, you have rights as a consumer. All collection agencies are required to adhere to the Fair Debt Collections Practices Act. For the full text, click here. Additional information concerning the FDCPA may be found here. For residents of some states, including California, North Carolina and New York City, additional disclosures apply.